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News Release (25th March 2009)

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Letter for Direct Customers

 

15th May, 2009

Dear Valued Customer,

Important Information for Direct Customers

In late March 2009, Smiths Medical announced that it would no longer manufacture the Deltec Cozmo® insulin pump for direct sale and that we would work with you to transfer your purchases of disposable cartridges, infusion sets and accessories to one of the many national and regional distributors that stock these products.

If you have already transferred your purchases of the Deltec Cozmo® insulin pump cartridges, the Cleo® and Comfort® infusion sets, Cozmonitor® and other items to one of our distribution partners, then please accept my thanks for acting so promptly. If you have not yet moved your purchases to a distributor, then I am writing to advise you that as of 15th June, 2009 Smiths Medical will no longer fill orders from individual pump users for these disposable products. Smiths Medical believes that our customers will benefit from establishing a continuing relationship with a distributor of these disposable supplies.

In order to assist with the transfer of your purchases, I have attached a list detailing all of our distributors that stock our disposable cartridges, infusion sets and accessories. You should contact one of these companies as soon as possible to arrange for your ongoing supplies of these products. Many of these distributors participate directly with a number of health benefits plans around the country, and either the distributor you call or your health plan should be able to help you so that you receive continuing coverage.

As we have previously stated, we will provide you with ongoing support for the remainder of your current pump warranty, and you should continue to call our telephone customer support team at 1-800-826-9703 for any assistance that you require. Furthermore, please be assured that we will continue to make available through our distributors supplies of cartridges, infusion sets and
accessories throughout the lifetime of the warranty on your pump.

If you have any questions about this announcement, please contact our customer support team on 1-800-826-9703. Or, you may visit our web site, www.DeltecCozmoUpdate.com, for more detailed information about Smiths Medical’s recent announcement concerning its Diabetes business.

Yours faithfully,

Richard Thomas
Vice President, Global Diabetes
Smiths Medical